Recognizing Public Value

Recognizing Public Value

Description

Mark H. Moore's now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders.

But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity.

Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James.

Similar Books

ISBN 10: 0674175581
ISBN 13: 9780674175587

07 Apr 2010
Mark H. Moore

ISBN 10: 142218403X
ISBN 13: 9781422184035

11 Feb 2013
Bryan A. Garner

ISBN 10: 0230249043
ISBN 13: 9780230249042

12 Aug 2011
John Benington

ISBN 10: 1422105768
ISBN 13: 9781422105764

01 Jun 2009
Ronald A. Heifetz

ISBN 10: 1589011775
ISBN 13: 9781589011779

01 Nov 2007
Barry Bozeman

ISBN 10: 1433805618
ISBN 13: 9781433805615

15 Jul 2009
American Psychological Association

ISBN 10: 014311526X
ISBN 13: 9780143115267

28 Dec 2017
Richard H. Thaler

ISBN 10: 1119467470
ISBN 13: 9781119467472

01 Jul 2018
Michael Lewrick

ISBN 10: 150639681X
ISBN 13: 9781506396811

14 Apr 2019
Steven A. Finkler

ISBN 10: 1285737237
ISBN 13: 9781285737232

01 Sep 2016
Jeffrey Brudney

ISBN 10: 0691143358
ISBN 13: 9780691143354

13 Sep 2009
Russell Roberts

ISBN 10: 0674089030
ISBN 13: 9780674089037

24 May 2016
Iris Bohnet